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RETURNS

Thank you for ordering at our online shop. We hope you love the pieces that you’ve ordered. If something didn’t work out, you have the chance to return it within fourteen (14) days after delivery date.


If you would like to return your purchase, please contact us within 3 days of receiving your item and you will be sent an email containing a Return Authorization and instructions for garment return. Once the authorization is sent, items must be returned via trackable delivery within 5 days to be eligible for a return. 


To request a return, please email us at shop@namilia.com and we will send you a return form and assist you through the process.


Please be aware that we can not pay the return shipping.

Please book a trackable shipment method as we are unable to take responsibility for your returns until we physically receive them. 

Please try items on with care:

If you decide to return something, please ensure that it is in perfect condition. This means…

clean (no deodorant, perfume or make-up stains)

unworn

unwashed

Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. 


Please choose Underwear (Penis Bra's) carefully as we are unable to complete any returns on these items due to health standards. 

We are happy to assist with sizing and garment details to eliminate the need for returns of these items. 


PLEASE NOTE THAT CUSTOM MADE PIECES ARE NOT ELIGIBLE FOR RETURNS. OUR CUSTOMER SERVICE TEAM WILL BE IN CONTACT WITH YOU REGARDING MEASUREMENTS AND SIZING AFTER PURCHASE.



REFUNDS


Once your return has been received, you will receive a full refund within 14 days. Please note that returns can take up to 21 days to reach us. At peak times the return process may take a little longer.

Card Payments

After your return has been processed and approved by us, we will ask your bank to process a refund. Card refunds can take up to 10 working days depending on your bank's processing time – please note that we are unable to influence this.


After your return has been processed and approved by us, we will credit your PayPal account and the refund will show on your PayPal statement after 3 working days. PayPal payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account.

We will refund your purchase in € (Euro) and we always use the most up-to-date exchange rate. Please note that depending on your bank’s currency conversion rate, a difference from the original charged sum may occur when your bank refunds your account.